Ref: EX003

• Function as a customer contact, responsible for the delivery of all in-scope services, and ensure performance goals are met while managing various Account Operations Managers.
• Develop and nurture an excellent Customer / Vendor relationship to achieve best-in-class customer satisfaction and be the Service communication focal point for the customer and all delivery organizations.
• Lead the delivery organizations to deliver SLA requirements in a timely and cost-effective manner, and identify and recommend optimization whilst managing delivery scope and resources.
• Ensure SLA’s goals are achieved and client expectations are met (or exceeded) while building services relationships with clients.
• Manage teams of IT infrastructure professionals for hosting services and integration projects.
• Build and sustain effective communications with all stakeholders in the company to achieve maximum client satisfaction.
• Plan capacity for hardware, software and resources, and drive delivery excellence for managed services.
• Manage programs to support the financial management activities for managed capabilities and support the account leadership teams through productivity drives.

1. A Degree in Computer Science, Information Technology, Information System, Info-communications, Engineering, Science or its equivalent.
2. Eight years of experience in infrastructure management with at least 3 years experience in Service Delivery Management and/or Project Management experience of mid-to-large scale projects.
3. Proven department level financial management and budgeting experience.
4. Expertise in ITIL and ISO will be preferred.
5. Task-oriented, self-initiated and objective driven within a matrix organization.
6. Dynamic and able to engage people at all levels
7. A good team player with excellent communication and presentation skills.