Ref: IT001
SOAR WITH THATZ...
Thatz International Pte Ltd
Position
IT Helpdesk Agents
Main Job Duties:
  1. As a single point of contact, you shall provide the first call resolution through telephone, e-mails or to walk-ins at the Service Desk, and consistently logging all issues into the call management system.
  2. To escalate the relevant issues to the next level of support in a timely manner.
  3. To follow up on the progress of the issue until closure, in order to provide good customer satisfaction.
  4. To perform administrative duties and assist in other IT related projects, as when required.
Job Requirements:
  1. "A" Level Holders, ITE Graduates, Diploma and Degree Holders are welcome to apply. Those with at least 2 years of working experience will be considered for senior roles.
  2. IT savvy and proficient in Internet and Email applications.
  3. Strong interest in IT and Customer Service.
  4. Customer oriented, patience and a strong team player.
  5. Possess good communication and interpersonal skills.

Referrals:
You are welcome to refer your friends and contacts to these job opportunities. All referrals will be kept strictly confidential and your effort is deeply appreciated.

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