Thatz^®'s We have committed and high-caliber IT professionals who constantly deliver high-quality results to our customers. We have received accolades from our customers for setting a high level of service in this area.

Our IT Professional Services covers:

• I.M.A.C. Projects. Thatz^®'s one-stop I.M.A.C. desktop services allow customers’ IT personnel to focus on their key responsibilities to support the business requirements.
• IT Relocation Projects. We reduce your hassle of shifting by leveraging on our available resources and expertise. We plan, project manage, disconnect, pack, transport (insurance coverage for major relocation), unpack, connect and test before handing back to customers.
• IT Project Management. Thatz^® offers project management service to our customers who need extra hand in ad-hoc or mid-to-long term IT projects, whether for infrastructure or business solutions. We assure a high-quality industry standard delivery, with our experienced project managers and versatile supporting team with great passion to deliver services to our customers.
• Enterprise Solutions


1. Total Turnkey IT Deskside and Helpdesk Solution. Thatz^®, we offer our customers a complete IT Deskside and Helpdesk Management Solution which you can focus on your core business. We have been helping our clients to manage and maintain their IT Deskside and Helpdesk operating costs.
   
   Our solution includes consulting services, the implementation of a web based IT Service Management (ITIL V3 compliant) system, staffing, service deliveries to meet the agreed SLAs, maintenance support and the monthly management reports, as such:
   
   

   i.	Consulting. Our consultant(s) will study your current environment and the needs. We then advise and tailor the appropriate solutions to meet the actual needs of your business.
   ii.	Architecture. Our consultant(s) will help to identify and propose a comprehensive Helpdesk Management Solution that comprises of Service Requests, Incidents Management, Change Management and more importantly, the audit trial to meet your compliance requirements.
   iii.	Implementation. Based on our consulting results, you may later engage us (or other vendors which you may select through an RFP or a tender exercise) to implement the solution, as well as, the best practices that has been documented by Thatz®.
   iv.	Staffing. Leverage on our ready pool of IT resources to provide the IT Deskside and Helpdesk support services. We can operate the services and maintain the Helpdesk Management System to meet your SLAs (or KPIs).
   v.	Maintenance. Our post-sale maintenance support services provide technical support on specific issues resulting from the normal use of the system as when it occurs.

   
   
   
2. Unified Business Communications.Thatz^® is able to help you integrate your existing tele-communications systems, tools and devices into a single platform by implementing a unified communication workspace to increase your productivity and with better user experience. The unified communications solution will also help to lower your business operating costs.
   
   Our total Unified Communications solution covers:
   
   

   i.	Assess and Study. Our consultant(s) will assess and conduct a feasibility study of your current environment and tele-communication systems.
   ii.	Architecture. Our consultant(s) will help you to identify and propose an appropriate Telephony Solution (IP based) that best suits your current network setup, budget and future needs.
   iii.	Implementation. Our experienced and certified engineers, as well as, vendor partners (where applicable) will implement and deliver the solution according to the plans and specifications.
   iv.	Maintenance. On a periodic basis, our post-sale engineers will perform preventive maintenance services to ensure that your key equipments are functioning properly and at its optimal level.

Click here to send us your requirements. Our service consultants will respond to you shortly.